As humans, we often leverage systems. They seem to make life easier. Whether a routine or a step-by-step instruction through an unknown process, a system can guide us. Systems are also connected, interactive entities, but that’s not for this segment. I am more interested in the loss of humanity that systematic processes and bureaucracy bring, so I am interested in imposed systems rather than systems we invent to find our keys and wallets.
If we consider systematisation and humanity on a scale, we can see that any move toward systematisation comes at the expense of humanity. It might make logical sense to make this trade-off to some degree or another. The biggest hit to humanity is the one-size-fits-all approach to a problem. It removes autonomy or human agency from the equation. If a system can be that mechanised, then automate it. Don’t assign a human to do it. This is an act of violence.
As I’ve been reading and writing a lot about Iain McGilchrist’s work lately, I feel one can easily map this to left versus right cerebral hemisphere dominance. System-building is inherently human, but it’s in the domain of the left hemisphere. But my imposition of a system on another is violence—one might even argue that it’s immoral.
As with bureaucracy, these imposed systems are Procrustean beds. Everyone will fit, no matter what. And when human beings need to interact with systems, we can not only feel the lack of humanity, but our own humanity suffers at the same time.
A close friend of mine recently checked herself into a mental health facility. After a few days, she called and asked if I could bring her a change of clothes and some toiletries—deodorant, soap, and shampoo. She had some in her house, but the packaging needed to be unopened and factory sealed. I stopped at a shop to buy these items and I brought them to the facility.
At the reception area, I needed to be cross-referenced as an authorised visitor, so I was asked to show proof of my identity as if it mattered who was delivering clothing that was going to be checked anyway. No big deal, they recorded my licence number on a form and ask me to fill it out—name, phone number, and what I was delivering.
The form stated that any open consumable items would not be allowed. I signed the form. An attendant took the bag and told me that I needed to remove the ‘chemicals’, that they would not be delivered. I pointed to the lines on the form that read that this restriction was for open items and reinforced that I had just purchased these and showed her the sales receipt. She told me that the patient would need to obtain a doctor’s permission, and she assured me that the patients all had soap.
I’m sure she thought she was being compassionate and assertive. I experienced it as patronising. Me being me, I chided her lack of compassion and humanity, not a great match for a mental health attendant. In fact, it reminded me of a recent post I wrote on Warmth. In it, I suggested that service staff should at least fake conviviality. I take that back. Faux congeniality is patronising. She mimicked me. “Yes, systems are so inhumane, but here we follow a system.” My first thought was of Adolf Eichmann, who kept the trains on schedule without a care for the cargo. This is the violence inherent in systems.
Systems are not illogical. In fact, they are hyper-logical. And that’s the problem, logic is traded off at the expense of empathy. And one might have a strong argument for some accounting or financial system process, but I’ll retort that this should be automated. A human should not have to endure such pettiness.
I can tell that this will devolve quickly into a rant and so I’ll take my leave and not foist this violence upon you.