My mind is a Pachinko machine; my brain fatigued. Add to this the environmental distractions, such as breakfast, and it’s not conducive to focus. Today, it’s scrambled eggs and dry muffins—sans jam or butter, only some whipped substitute unfit for human consumption,
My prompt for writing the recent post on Professionalism was my reaction to the hospital staff and their demeanour—or as a colleague suggested in a comment, decorum. Perhaps I can remain focused on the words on this page as I type.
For service staff, warmth is a necessary ingredient of professionalism. This is particularly true for persons in the healing arts. The top indicator for pursuing legal action in a medical malpractice suit is the doctor’s bedside manner—personality and disposition—, whether the patient feels a personal connexion—a human connexion.
My experience in hospital is that the Medical Doctors have been hit or miss in the department—more miss than hit. I can even recall the names of the memorable ones. I suppose were I to be ill-treated, I’d remember as well. Here, it’s either treated nicely as a human or otherwise as an object in an assembly line. Thankfully, there have been no mistreatments or abuse.
The Registered Nurses had a better warmth ratio. Asking my circle of family, friends, and associates, this seems to be the general consensus. The rest of the staff were somewhere in between.
This warmth or human connexion extends beyond healthcare and to the service industry where human-to-human contact is made, even where that connexion is virtual—perhaps more so in order to bridge the distance. In my experience, the human factor tends to fall more at or below the level of the Medical Doctors. Any warmth is accidental. I am not saying that the people themselves lack compassion—though that could be the case. Rather, I am saying that they are moulded into automatons by the systems they are part of. It saps people of their humanity.
I started writing a post titled Bureaucracy is Violence, but I never completed it because I got lost in research. In a nutshell, bureaucracy is a Procrustean bed. I’ll leave it there for now. If you know, you know. Meantime, rage against the machine.
Do not go gentle into that good night.— Dylan Thomas
Rage, rage against the dying of the light.